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Free up space in your office (and in your budget) by utilizing remote workers to help lighten the task load of the administrative staff.

Virtual Assistant For Doctor's Offices

Virtual Assistants – Are They a Solution?

One of doctors’ biggest concerns is staying in compliance with HIPAA, and many believe that only in-house staff can be trusted to adhere to this requirement. This is actually not the case. Many virtual office assistant staffing services are now HIPAA conversant, and virtual assistants are constantly trained on the latest requirements.

How to Use a Virtual Assistant?

You can stay in constant communication with your Dedicated Mediacal Virtual Assistant using your comminication method of choice. If you don't have a system you are already using to comminicate with remote workers one of our Account Managers would be happy to help you get setup with one of the great options that are out there. Now that you know that using a virtual assistant is a viable option, you’re going to want to know what type of work can be outsourced to a virtual office provider. For the most part, virtual assistants can service the same type of tasks that in-house staff can perform. Examples of tasks that can be performed by your Dedicated Medical Virtual Assistant include:
  • Scheduling and confirming appointments
  • Providing appointment reminders
  • Following up with patients
  • Gathering insurance information
  • Updating patient files and other data entry duties
  • Ordering needed supplies
  • Doing any other duties as required, including accounting and payroll
Virtual assistants can also act as receptionists, answering any calls that come through and responding to high-level questions from clients. When the client has a more in-depth question, the virtual assistant can take messages for the doctor.

"Not having to have all the workers in the main facility allows more room for what matters most, providing your patients with quality care."

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Your Own Dedicated Medical Virtual Assistant That Works Exclusively For You

We Can Do Your Day Sheets, Transcriptions, Verification Calls, Appointment Reminders

Save Time And Money While Freeing Up More Attention For Your Patients

Major Benefits of a Virtual Assistant for Doctors’ Offices

Virtual assistants offer a number of benefits over in-house employees. In-house staff requires a desk, chairs, equipment, benefits, etc. Virtual assistants have all of their own equipment and their own office space. Because a virtual assistant is an employee of a staffing agency, the agency is required to provide benefits to them – not the doctors. This reduces overall overhead costs.Virtual office companies have a pool of qualified, knowledgeable virtual assistants that are always on hand to provide services to doctors – eliminating the concern that a call might go unanswered during busy office days. Virtual assistant staffing agencies ensure that someone is on duty every time an assistant is needed.The major benefit of a virtual assistant is that it allows doctors to focus on their patients and feel comfortable that the day-to-day administrative tasks are being met.Doctors should consider hiring virtual assistants, particularly when they have limited resources to hire additional staff and/or are looking to streamline their business.

HIPAA Compliant Virtual Assistants

While healthcare professionals prefer to dedicate the hours to their patients, most often they’re spending the bulk of their time on administrative and operational tasks such as insurance reimbursements, pre-authorizations, patient billing, scheduling, re-scheduling and other administrative-related tasks.Whether it’s a small or solo practice who cannot afford full-time staff or a larger practice who simply wants to make a smart business decision to reduce overhead costs, virtual assistants can be the natural solution.

Prospective clients in the healthcare space always have the same question:

How can I make sure that I’m staying HIPPA compliant with a virtual staff? The answer to this is simple, use Trouble Free Employees! In addition to having a pool of qualified, knowledgeable virtual assistants that are always on hand to provide services to doctors we also provide a valuable peace of mind to our clients.

Trouble Free Employees eliminates concerns about HIPPA compliance by taking the following actions:

Extensive encryption: We leverage end-to-end encryption on each database instance. We encrypt all data with 256-bit Secure Socket Layer (SSL) with the RC4 algorithm and 2048-bit key length. Our hosting partner is Amazon AWS which published a Service Organization Controls 1 (SOC 1) report, under both SSAE 16 and ISAE 3402 standards.Team Compliance: Where permission is given by our clients to access information, we have a strict process in place where the Virtual Assistant or team member highlights any potential disclosure of patient information. Our system thoroughly and completely tracks what user accessed what information and at what time.Documentation: For any client requiring a HIPAA certification, we provide our U.S. legal-approved Business Associate Agreement (BAA). This comprises of our standard confidentiality and NDA contract agreement with additional HIPAA required wording for Business Associate Agreements.This is a subscription to a monthly service. You may cancel at any time by contacting our support team to let them know that you would like to unsubscribe. At the end of the current month, your service will end. If you would like to sign back up at a later time just let us know and we can easily reactivate your subscription. All of our virtual assistants work at our office that is located in Cebu City, Philippines.

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